Open Position

AWS Support Specialist (Hourly/Contractor)

Hourly/Contractor
#Remote

ABOUT US

Nymbl is an advisory and development agency that helps companies create products and solutions using Low Code/ No Code platforms. We employ an iterative Learn, Build and Grow model that helps us move fast, and build long-term strategic relationships with our clients. Join the future of software development as a Full Stack Developer in our quickly growing company!

ABOUT YOU

As an AWS Support Specialist, you will be responsible for offering technical support and guidance to clients or internal teams on the AWS platform. Your role will involve troubleshooting, diagnosing, and resolving issues related to AWS services, ensuring high availability, and optimizing performance for cloud-based applications. This position may also require you to assist with AWS cloud deployments, migrations, and maintenance tasks.

KEY RESPONSIBILITIES

  • Provide real-time support to customers or internal teams facing technical difficulties with AWS services.
  • Troubleshoot and resolve issues related to AWS infrastructure, such as EC2, S3, RDS, Lambda, and more.
  • Monitor AWS environments and applications to ensure they are running efficiently and securely.
  • Assist with the planning and deployment of AWS solutions, including configuration and management of cloud resources.
  • Collaborate with development teams to integrate AWS services into applications and software solutions.
  • Offer guidance on AWS best practices, cost optimization, and security measures.
  • Keep up-to-date with AWS updates, features, and best practices to provide knowledgeable support.
  • You may be required to be on call outside of standard working hours to address urgent support issues.

QUALIFICATIONS

  • Strong understanding of AWS services, architecture, and cloud computing concepts.
  • Experience in troubleshooting and technical support.
  • Familiarity with operating systems (Linux/Windows), networking, and security principles.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Good communication skills to effectively interact with clients and team members.
  • AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) are preferred but not mandatory.

OTHER

Clear and consistent communication is vital for ensuring seamless collaboration among team members and fostering strong, trust-based relationships with clients, ultimately driving project success.

Effective documentation is essential for building sustainable and maintainable solutions, ensuring long-term project success, and facilitating seamless knowledge transfer among team members.

A positive attitude and a desire for growth are crucial for embracing increased responsibility, driving personal and team development, and fostering a dynamic, forward-thinking workplace culture.

WE OFFER

  • Hourly position with work hours that may vary based on project needs and time zones of clients
  • Fully remote role
  • A diverse and inclusive team empowered to bring ideas to the table and act
  • Continuous learning opportunities – to become an expert in your field